ThunderShare FAQ

Q. Is it safe to order online?
A: After click "Buy Now" button on our website, it will take you to MyCommerce Share-It or ClickBank platform. Share-It and ClickBank(both are the e-commerce partner of ThunderSoft) have an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

Q. Which license type is right for me?
A: We've several license types for different users, such as Single Personal License, Single Commercial License, Multiple-User License, Professional License, etc.

Single Personal License
With Personal License, you can use the software for non-commercial purposes in non-business, non commercial environment. That is, you only intend to use it at home for private use and on exactly one computer per license.
Single Commercial License
With Commercial License, you (individual) can use the software in a business, academic, or government environment. You can only use the program on exactly one computer per license.
Multi-User Commercial License
The license permits you to install the program on the specific numbers of PCs entirely within your organizations and corporation within one particular specified location (e.g. office). You may not give, transfer or sell multi-user-licensed copies of ThunderSoft software, nor include such copies in, or with products you sell or deliver to any third party.
Professional License
For some products, we provide Professional License, it contains additional features compared to a standard license(Personal License).
1 Year License
For some products, we provide 1 Year License, keycode and software only valid within one year.
Lifetime License
For some products, we provide Lifetime License(compared to 1 Year License), this license type is equal to Single Personal License.

Q. How to pay with Paypal?
A: Our orders are all processed by MyCommerce Share-It platform, but some of our products may not support Paypal in Share-It shopping cart. If you still need to pay with Paypal, please send the payment directly to our company's Paypal account: order@thundershare.net
You can leave a comment about which software you want to purchase, or contact us about that.
After we receive the payment, our customer support will generate the keycode for you as soon as possible.

Q. How to avoid VAT tax on the order page?
A: To avoid the VAT tax, you can send the payment directly to our company's Paypal account: order@thundershare.net
You can leave a comment about which software you want to purchase, or contact us about that.
After we receive the payment, our customer support will generate the keycode for you as soon as possible.

Q. Do I have to purchase 'Extended Download Service'?
A: The short answer is NO. Once you purchase any product from our company, you can retrieve the download and registration information for the product you purchased for free. You can get the latest version of the product on our server. So You can simply remove this item by clicking the button in front of the product name in the shopping list, or ticking the "Remove" checkbox.

Q. How can I get a CD as a backup?
A: Actually, if you have an Internet connection, you don’t need to purchase the CD. You can download the latest program from our website at any time without any limitation. Besides, our program are upgraded at certain intervals by improving and adding functions. So generally we will not suggest our customers buy the CD version which only backup the version when purchasing.
Note: We don’t sell the CD separately.

Q. Can I cancel my order after placing it?
A: All our programs are try-before-buy version, which can help customers to evaluate the program at the extreme first before they purchase it, because the trial version can be used for 30 days for free. And what’s more, there is no major difference between trial version and full version.
Due to the automated way that orders are processed and fulfilled via platforms , once an order is processed, it cannot be canceled. If you insist on a refund for some reason, please contact us and ask for help first.

Q. How long will I receive the license code after I complete the purchase?
A: License code sent immediately after your purchase. If you have not received it after purchase or lost it, please click here to let us know. We will resend it.
Tips: Please make sure your e-mail address or order number in the e-mail.

Q. Why I didn't receive the license code for several hours after my purchase?
A: There are several possible reasons:

Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
You provided invalid Email address when you ordered the software.

Q. How long will it take to get your support response?
A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.

Q. I entered the license code you sent to me, why the software said "Invalid E-mail address or Registration key!".
A: There are several possible reasons for the failed registration.

This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code.
License code is for the old version, but you use it to register upgrade version.

Q. What is your upgrade policy?
A: We provide free life-time updates for all our programs for our registered customers. Contact our support team to get the latest version.
If you need to upgrade your paid program to another more powerful program in our company, you can pay the price difference to get it. Please contact our support team and describe your situation clearly.

Q. How to transfer software from one computer to another?
A: De-activate it on your old computer first. (Run the program and find "De-activate" button on the register window). And then you can register it on your new computer.
If you can't login to your old computer, or any other problems, please contact us for assistance.

About Screen Recorder and Video Editor user license transfer:
Please register it on your new computer, if it says your keycode has used in another computer, just click "Continue" button, and go on to register it. After that, your license will transfer to your new pc.

Q. How to pay with AliPay?
A: For Chinese users, you can purchase our software on taobao.com now.
ThunderSoft Shop on taobao.com